Montgomery Regional Airport

I believe this may be the smallest regional airport that I've ever encountered. My husband later told me that the one in Macon, Georgia is even smaller. I actually got lost going to baggage claim when I first arrived. I just wasn't expecting it to be in a room directly at the bottom of the escalator that was right past the car rental agents. Well, now I know the entire layout. My brother picked me up at the airport. I didn't need to walk very far. It all went by so quickly. Departing was much easier. There's literally no traffic going in or out. American and Delta are the only two airlines. The automated check-in kiosks were only for those who aren't checking in bags. Initially, there was no one there to check my bag. A nice man came out a few minutes later, checked in my bag, and told me to walk it over about 10 steps to the drop off area and push it under the plexiglass barrier. It was easy peasy. Then, you just walk up the stairs (or take the elevator) to the 2nd floor. The main terminal is just a rotunda with displays of Alabama events and tourism. It was a nice looking rotunda with a dome. There's just a few chairs up there. Your family or friends can go up there with you, and watch you go through security. You can even wave goodbye to them on the other end. I think there was only 2 other passengers up there with us. Security was a breeze. I didn't even have to take my tablet out. There was no need to grab a storage container. They did it all for me. There's no way that anyone could be late getting to their designated gate. As far as I know, there is only 1 terminal. I saw Gates 1-6. There may be more hiding somewhere, but I didn't see more than 6. There is a small café called Runway 28 to the right. As you keep walking down towards Gate 1, you'll see the Capital City Coffee & Gifts. Both cafés are run by Tailwind Concessions. The service was good at Capital City. The coffee was about average. There is also an area with snack & drink machines. If I had anything negative to say, it would be that I would have liked to see some local coffee and food vendors. You know... something that showcases what Montgomery, Alabama is all about. They have charging areas (by way of electrical outlets) and TVs. They have rocking chairs all along the window side of the terminal so that you can see the planes coming in. I thought that was a nice homey touch. The TV was set to the Cozi TV channel. It was a pleasant wait. Everyone was nice and professional. It was clean & comfortable. It was a very easy arrival & departure.

The worse airport EVER! I received my luggage taped together by duck tape and that was after asking and waiting for over 30 minutes where was it? The front desk CSReps are rude and useless when it comes to getting help. I was given the wrong information to file a claim and had to find, on my own, how to speak with someone that could help me. I know this is a small airport but good customer service can alleviate a lot of heartache from customers that are not familiar with your airport. Please start striving to be better! Don't just work for a paycheck!